Refund and Return Policy

United States, Canada, France, Belgium, Germany, Netherlands, Switzerland, United Kingdom, Ireland, Iceland, Spain, Portugal, Denmark, Finland, Norway, Sweden, Slovenia, Poland, Hungary, Austria, Czech Republic, Israel, Japan, South Korea, Vietnam, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, New Zealand, Italy 8 – 15
Brazil, Chile, Russia, South Africa 14 – 30
UAE, Kuwait, Saudi Arabia, Lebanon 10 – 24
All Other Countries 15 – 30

Q – Can I change or cancel my order?

We at Artisan Blackware are committed to helping you get your order as quickly as possible. Once payment is received and the order is confirmed, we will ship it immediately. This means that we only have a short time to “capture” your order before it is actually picked, packed and prepared for shipment.

Please email yyoudsd@gmail.com as soon as possible with “Cancellation” as the subject line and include your full name and order number. We’ll let you know what we can do for you!

Q: What is your return policy?

We’re sorry you didn’t love this new product! We want you to enjoy using Artisan Blackware as much as possible, which is why we’re here to help you. Simply email yyoudsd@gmail.com within 30 days of receiving your package with your order number, the name of the product, and why the product didn’t solve the problem for you.

Unfortunately, we are unable to refund your original shipping/handling charges, and we do not offer exchanges on any products. You will be responsible for all return shipping costs, and we reserve the right to charge a restocking fee on all returned orders.

If your order is returned to us due to an incorrect shipping address, uncollected order, or any other mistake on your part, we will charge you for shipping before reissuing or refunding your order.

Artisan Blackware only accepts returns for products purchased on our website (www.youdsd.com)

Q – Can I exchange my product?

Within 30 days of purchase, please email yyoudsd@gmail.com with your order number, full name and we will be happy to help you!

Q: One of the items in my order was damaged in shipping! What should I do?

Oh no, we are sorry to hear that! Please email yyoudsd@gmail.com with your order number, full name and images of the damaged item and we will be happy to help you!

Q – How long does it take to receive a refund?

You should receive your refund within four weeks of giving your package to the return shipper, but in many cases you will receive it sooner. This time period includes the shipping time for us to receive your return from the shipper (5 to 10 business days), the time it takes for us to process the return once we receive it (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days).

Q – What if my package is lost?

In the rare case that a package is considered lost, buyers can always get a full refund if they purchase shipping insurance at checkout. If a package is not delivered within 60 days, it is considered lost. In this case, you must contact us within 30 days so that we can re-ship or refund your order.

Customs Duties
In some cases, your destination country imposes Value Added Tax (VAT), other taxes, duties, and/or tariffs. These additional costs are not included and are the responsibility of the recipient. We cannot determine the costs, as customs and tax policies vary greatly from country to country. If you have any questions, please contact your local customs office. We do not refund shipping costs for customers who refuse packages upon arrival due to unpaid customs duties.

Customs clearance may be required; in this case, delays may occur which may affect our original delivery time. Delivery services may extend the delivery time of your order indefinitely due to reasons beyond our control.